Return & Refund Request Timeframe

Customers may request a return or refund within 180 days after the order has been delivered. However, for issues related to:

Misprinted items
Damaged products
Defective items
Lost packages

Claims should ideally be submitted within 7 days of delivery to allow for faster investigation and resolution.

Return Process

Once your request has been reviewed and approved, our customer service team will provide the correct return address and return instructions. Please note:

Returns sent without prior approval may not be accepted.
We do not accept unauthorized returns.

We aim to review and process requests within 7 business days.

Conditions for Returned Items

Unless the item is defective or incorrectly produced, returned items must meet the following conditions:

Unused
Unworn
Unwashed
In original condition

We do not accept items that are:

Worn
Stained
Damaged due to misuse
Altered after delivery

Customers are responsible for return shipping costs. We do not provide Freight-To-Collect (FTC) return services.

Refunds

If your refund request is approved:

Refunds will be issued to the original payment method used for the purchase
Refunds will be processed in the original purchase currency

Please note that processing times may vary depending on your payment provider.

Non-Returnable Items

The following items are not eligible for return or refund unless there is a manufacturing defect or fulfillment error:

Tights, underwear, pajamas, swimsuits, socks, and masks (for hygiene reasons)
Deliberately damaged items
Items returned beyond the 180-day return window
Items accurately produced according to the designs (Custom) provided by the customer, but later deemed unwanted by the purchaser
Orders delayed due to incorrect information provided by the customer, including but not limited to:Incorrect shipping address
Incorrect phone number
Customer-requested design or order modifications

Personalised Jerseys – Terms & Conditions

By ordering a personalised jersey, you agree to the following terms:

All personalised jerseys are made to order.

Please carefully check your chosen name, number, size, and spelling before placing your order. Once production begins, changes cannot be made.
Personalised items cannot be cancelled, returned, exchanged, or refunded unless they are faulty or an error has been made by Merciful.
We reserve the right to refuse, cancel, or remove any personalisation that contains:
Offensive, abusive, hateful, or discriminatory language.
Profanity or explicit content.
Content that promotes violence, illegal activity, or harassment.
Trademarks, brand names, or copyrighted material that you do not have permission to use.
Names, phrases, or content that we consider inappropriate or unsuitable for our brand.
If a personalisation request is rejected, we will contact you to request an alternative before production begins.
Colours, print placement, and garment appearance may vary slightly from product images due to the manufacturing process.
Personalised orders typically require 5–10 business days for production before shipping.
If Merciful makes an error with your personalisation, we will replace the item at no additional cost.

No, standard items can be returned under the returns policy.
Final sale only applies to:
Clearance items
Gift cards
Custom/personalised products
Limited-edition drops

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.